family end of life planning

Data Privacy & Security Policies

Last Whispers offers a secure, centralized location for you to organize your estate, assets, and leave messages to designated individuals about your plans and wishes for your estate after you have passed. This is a Privacy Notice explaining how we protect and safeguard the information you provide to us through our website. Our privacy and security measures are intended to provide security for your personal information. In addition to this Privacy Notice, we have established Terms of Service, setting forth the rules and policies that govern the use of the Site.

A copy of the Terms of Service can be found at [link]. By using this Site or providing us your personal information, you agree to the terms of this Privacy Notice and our Terms of Service. If you do not agree with any term in this Privacy Notice or our Terms of Service, please do not provide us with your personal information or use the Site.

If you have any questions or concerns about this Privacy Notice or our Terms of Service, including how to access, correct, or delete any information about you collected through this Site, please contact us at [email address - info@lastwhispers.com or phone number - +1540-748-7381.

The Information We Might Collect About You

Last Whispers collects information about you that you provide to us through this Site that you intend to be accessed only by you and those you designate who may have your permission to access the information.

Depending on what you choose to enter or upload to this Site, this information might include:

names, addresses, phone numbers, tax-related documents, assets listing, medical information and providers, a list of dependents and their relation to the subscriber and their contact information, a listing of online accounts both social and debt-related, a listing of all creditors with bill information, personal property listing, business and/or employment information, pets, firearm ownership, personal licenses, social memberships with contact info, insurance info, personalized audio messages and pictures, videos, other important documents, attorney and consultant and doctor info, last wishes and burial instructions, obituary info, other properties owned, how-to-locate important items (such as where the keys are for safe deposit box, shed, car, etc., documents, pictures, voice recordings, videos, listings of online accounts, personal messages, and others.

We do not store billing details but work with a third-party provider for billing and payment.

Caution-This website is not intended for children, and we do not knowingly collect data from children.

How we collect information?

You might give us information about yourself and others by submitting that information online via this Site [or through phone calls or emails with our customer service representatives]. This includes personal information you provide to create an account and input information you wish to communicate to designated individuals regarding the disposition of your assets and other affairs. We may also collect some information automatically, such as technical information about your device, browsing actions, and patterns through the use of cookies.

How we will use the information we collect?

We will use the information we collect about you, either from you directly or automatically, to perform the services we agree to provide through our Terms of Service, in order to comply with a legal or regulatory obligation, to register you as a customer, to collect payment for services, to administer and protect our business and this Site,

Transfers of Personal Data outside the European Economic Area (EEA).

If we or any third-party providers, such as our third-party billing and payment service provider, are based or provide service outside the EEA, we might transfer your data outside the EEA. Last Whispers relies on derogations for specific situations as set forth in Article 49 of the GDPR. In particular, we collect and transfer personal data outside the EEA only: with your consent; to perform a contract with you, or to fulfill a compelling legitimate interest of Last Whispers in a manner that does not outweigh your rights and freedoms. We endeavor to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with us and the practices described in this Privacy Notice.

Data Security. We have put in place appropriate security measures to prevent your personal data from getting lost, compromised or used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements or not.

If you wish to access, correct, delete or transfer your personal data and have any difficulty doing so via this Site, please contact us for assistance.

Governing Law. This Privacy Notice is governed by the laws of the State of Virginia without regard to its conflict of laws rules.

If we make any material changes to this Privacy Notice, we will so indicate on our website with last updated date.

EMBEDDED CONTENT

Pages on this site may include embedded content, like content from other websites, which behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to make your browsing experience better by retaining users’ latest preferences, storing information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. You can disable cookies by referring to the help section in the browser.

WHO HAS ACCESS TO YOUR DATA

If you are not a registered user of our site, there is no personal information we can retain or view of yours.

If you are our member with a registered account, your personal information can be accessed by: Our system administrators, Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

THIRD-PARTY ACCESS TO YOUR DATA

We don’t share your data with third parties to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.

HOW LONG WE KEEP YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site to give a safe web experience. This encrypts our user communications with the servers so that personally identifiable information is not extorted by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity and will contact affected users to attempt password resets if needed.

YOUR DATA RIGHTS

GENERAL RIGHTS If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request to erase any of the personal data we might have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active member (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. The Last Whisper permits residents of the European Union to use its Service. Therefore, it is the intent of Last Whispers to comply with the European General Data Protection Regulation. For more details, please visit EU GDPR Information Portal.

THIRD PARTY WEBSITES

We may post links to third-party websites on this platform. These third-party websites are not necessarily screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third-party websites.

Any links, either displayed as text links or icons won’t connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. We bear no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third-party links and visit only at your discretion.

RELEASE OF YOUR DATA FOR LEGAL

At times it might become much-needed to release your information in response to a request from a government agency or any competent private litigant.

You agree that we stand liable to disclose your information to a third party in good faith, where we believe that it is desirable to do so for the purposes of a civil action, criminal investigation, or any legal matter. In the event we receive a subpoena demanding your information, we may notify you to give you an opportunity to file a motion to dismiss the subpoena, or we may attempt to quash it ourselves, but we don’t stand obligated to do either.

We may also proactively report you, and release your information to third parties where we believe that it is needed to do so for legal reasons, such as if we are doubtful of your involvement in the fraudulent activities. You stand liable to release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or competent private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you live in.

AMENDMENTS

We are entitled to amend this Privacy Policy from time to time. Once we amend this Privacy Policy, we will be updating this page accordingly and would require you to accepts amendments in order to continue using our services.